Skullcandy — Faulty product received

Received the product on 3rd May My order no. Is 32283960. As the sound was too low and very difficult to hear anything on the same day 3rd May llmailed to their customer care email [protected]@brandeyes.in
for refund and return . I received mail on 4th May that cancellation and refund not possible as per policy. And a link of policy was shard. As per that if received any faulty product you have to revert in 24 hrs on same email id given. So I replied with that stating I have replied in just 12 hrs after receiving the product and now replace the same. But till date there is no reply..Even after repeated mails customer care not bothered to reply.