Skullcandy — Fraud service centre

I courier my skullcandy ink'd bluetooth headset with mic to service centre-brand eyes distributors pvt ltd in uttarpradesh.

After 1 month 1 person named akash sharma called me and told that they have recived a tempered parcel and there is no product.

My question is if a parcel is tempered why the hell they have recieved the same from courier company. Why they have not rejected the same.

Why they are not giving me proof i. E. Photos as and when they receive the parcel.

Might be they have received the parcel in good condition and then tempered the parcel and after that call the customer for the parcel.

Pathetic service centre. This is not expected from a brand like skullcandy.