Skullcandy — I'm complaining about the customer care not responding properly

I ordered a skullcandy sesh evo truly wireless bluetooth ear buds on 11.06.2022(oder number:[protected], the active noise cancellation in the ear bud is not working properly so i sent the product to the skullcandy service centre in Delhi on 08/07/2022 as suggested by the skullcandy customer care. the product was returned to me without the problem rectified. i called the customer care for this on 25/07/2022 they did not respond properly and they disconnected the call. they did not pick my call for more than 5 times, then they attended my call and disconnected again. please resolve this problem by providing a new ear bud.