Skullcandy — Money is already prepaid, but product cannot be tracked

I placed my order from http://www.skullcandy.in/ for a skullcandy Dime on 31st May 2022.
Money is paid, Order confirmation also received with the tracking ID, but I cannot track my product, and there's no updates from the mail till now.
Is it still processing or is it shipped since it's been more than a week now!