Skullcandy — Refund not credited

Address:

Burugolla street,proddatur road,Mydukur

Hi,
I have booked a skullcandy push active and i cancelled it and raised for refund on 5th of july now it is 23 rd july their is no cashback credited to me till now customer care saying that payment has been initiated and it will credited to your bank week i am this words from 2 weeks but there payment initiated for me kindly look into this thank you