Skullcandy — Refund / Payment done without order id

Address:

Brand Eyes Distributors Pvt Ltd, Second Floor, Chandra Bhawan 67-68 201, Nehru Place, Delhi, 110019

On August 30, 2022 I placed an order on Skullcandy website but I didnt recieve a order id or confirmation just the payment was taken and I tried to contact them through customer care who never picked the call. I want my refund immediately. I dont know how this company could be trusted. This is like a fraudlent taking money without giving confirmation id or estimated deliver date. I request immediate cancellation and refund for the product which was never ordered or placed.