Skullcandy — replacement ticket #264447

Address:BRANDEYES DISTRIBUTORS PVT. LTD., B-2, Sector-4, NOIDA- 201301. U.P. (INDIA), Gautam Buddh Nagar, Uttar Pradesh, 201301

My replacement ticket number #264447 and they informed me it’ll be dispatched to me on 25/09/2019 but till now no response from them and no response to my mail too. I want proper update about my replacement product when it’ll be shipped to me. The skullcandy distributor address is BRANDEYES DISTRIBUTORS PVT. LTD., B-2, Sector-4, NOIDA- 201301. U.P. (INDIA).
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Skullcandy jib is not working on moto c plus mobile. Is it correct or not. If correct how to resolve the problem

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