SkyKing — Bag not delivered

I ordered packing and moving of my stuff on 5th oct and received only half bags 78kg and lost original documents and jewellery and clothes weigh 25kg. No one is replying to calls. Usama sheikh took the consignment. still waiting as it has many important documents.
On 19 oct I got the delivery, they said I will get rest in 2 days and keep on saying same. I want my bag asap else I'll file police complain and file case in consumer court too.