Sleepwell — Back pain incurred after using the mattress

Address:

Home Mart, OMR road, Thuraipakkam, Chennai 600097

Back pain issue after using Sleep well mattresses need solution to replace mattress immediately. As per our doctor’s advice to change the mattress.
Bill no. 4817 dated 27/12/2020 – 78*60 with pillow 2 nos purchased for Rs. 17, 200/- at Home Mart, Sleepwell dealer, OMR road, Thuraipakkam, Chennai 600097. Model No. Gen X 2.0. Bed.
I am 64 year old and suffering from back pain regularly please help me out with this issue.
You are requested o replace it or provide any exchange suitable for back pain or thin layer of foam to support my back pain at the earliest.
I enclosed herewith photo of sleep-well mattress for your reference. The Sleepwell mattress are not damaged so far.
Name V.Subbiah,
Cell No. [protected]