Sleepwell — Back pain while using sleepx mattress

Address:

SHEELA FOAM LTD ERODE MM3, Phase-IV, SIPCOT Industrial Growth Center,P.O.Palayam Post, PINCODE : 638052

Hello,

Reference to our complaint - 191019 about the product - Sleepx 'Ortho' Memory Foam Mattress

The settlement team (sleepwell) mailed us that they can only attend issues regarding physical damage of the product. As you already know, I have clearly mailed my concerns in the very first mail which I mailed to '[protected]@mysleepwell' mail id.

For the sake of better understanding, let me share the content in that email below.

"It felt very comfortable during the initial days. But after a long period of time, all o[censored]s feel back pain(except children). My wife was treated for a disc bulge last month.
Because of these issues, we are afraid o[censored]sing it. Tried both sides of the mattress and that didn't make any difference.
It Still looks brand new, very soft and comfortable while getting to sleep, but the next morning the back pain gets worse."

Mr.'pranoy' from 'sheela foam-team' had visited my home and acknowledged our 'issues'(not only the physical look and feel of the product but also understood that, all o[censored]s are suffering from back pain(my wife is still under treatment because of this))

He told us that he can 'only' do the physical inspection of the product, and inform his superiors about the 'physical inspection that he has made'. also informed us that he will definitely convey about the back pain issue that we are facing right now.

Even after his inspection, no further proceedings happened. and sleep well team mailed us to use the same product about 3 more months, and inspect the same after that.

But from the past few months o[censored]sage, it already caused us this much damage. We cannot go further with this. The doctor advised us not to use this mattress, We have all the medical reports with us.
If you guys are still 'not' understanding our concerns properly(even after the inspection), we will give our 'true' feedback about the product in Online shopping feedback forums, social media promotional platforms etc.
Also please note that, We would proceed with filing a complaint against your company to the 'consumer grievance cell'.

You are selling this product as in the name of 'Orthopedic mattress'. Unfortunately it doesn't comply with the 'orthopedic mattress standards'.