Sleepwell — comfort cell mattress series - a real bad product

Hello

I have a comfort cell series 4 mattress. I am highly unhappy with with it an unable to adjust even after years.

Below is my experience with it.

After using it, i had discomfort from very first day o[censored]sing it. It is too soft that makes you fall into a 3 to 5 inch down which makes you difficult to turn, wakes up several times in the night, and create body ache in several points.

I had made a complaint within a week after the purchase, an agent visited and agreed to do a replacement. Within few days another senior person came for inspection and told that this is the behaviour of the matter and it is my problem not getting adjusted to it. They denied any replacement or service outright. So, if you are buying a mattress from them, do not expect any sort of replacement if comfort is the problem. They do not see lack of comfort or usage issues as their problem. Unfortunately we cannot sleep a night in their dealership to see how good it is.

I have continued using it and after several months its top layer become non-uniform, there are 2 to 3 inch humps and downs in it. Though i can complaint again, and seeing previous experience i see it as a total waste of time. They will come, inspect and tell, even humps and unevenness is behaviour of the mattress.

Interestingly it has 10 year warrantee, which doesn't hold any value.

I can go to consumer court, not sure if it is worth. Any help from others in this platform for the process for it will be really appreciated.

Now, this is the way i am using it. Turn upside down, which makes it like a rs 3000 coir mattress, and i bought a "durfi mattress topper soft 2-inch orthopedic queen size memory foam" from amazon to put in top of it. For this i do not have to buy an 80, 000 rs mattress.

I advise you all be careful with sleepwell. Comfortcell series a horrible mattress and ensure you learn about its behaviour before buying.

-manu