Sleepwell — complaining about mattress

Address:	New Delhi, Delhi, 110059
Website:	Sleepwell

I have pruchased my sleepwell mattresses 25 days ago and i have started facing the issues. Its been 13 days i registered a complaint however no one has responded. After a few days o[censored]sing it i noticed my mattresses got sagging we changed the side and within 3 4 days got sagging other side too. Even after usage of these mattresses my father and mother are facing severe back pain. When consulted a doctor we were told that it might be due to the mattresses. I immediately registered a complaint but sleepweel executives are saying if the problem is not visible we cannot do anything. This is unacceptable that sleepwell a big company treat their customer very unprofessional. I am not sure why its india's leading mattresses brand. I hope you will take this complaint on top priority or else i have to take this up to consumer forum.