Sleepwell — Depression /Sag in Comfort Cell Series1.0 mattress

Address:

Sahibabad/Noida, Gurgaon, Haryana

Ref Complaint No 218212
Dear Sir,
I have recd message Complaint No. 218212 has been inspected. There is no defect in the product. You may continue using the product.
How complaint has closed without visiting/ inspection at the address by Mr Jitender Kumar by seeing the photographs only.
How someone can say their is no defect in the product by seeing the photographs.

This is not acceptable at all to me as I have purchased the premium mattress as their will not be any sag/ depression at back side.
We are feeling very back bone pains which is at initial stage and would ask someone to visit at home and defects can be seen visually very well and would ask to replace the mattress or Refund the amount,

The matter may be treated seriously, otherwise I have no option to go to any extent.
Regards
RK Mahajan