| Address: | d 71 fourh floor , suncity, sector 54 , gurgaon, 122002 |
Defective Product Complain
I bought one Sleepwell Spinetech T8EKYBN0 Mattresses from your authorised dealer Krishna Furnishers Gurgaon on 10/12/2021. The product is not upto the mark as prescribed by your dealer. From the very first day, after using it, I felt backpain. However, it was explained that it is comfortable for spinel problems. This problem was also explained to ur Customer Care Centre. One Mr Jitender of your executive was told to solve this problem. He has asked me to send some photographs of captioned mattresses and on the basis of photos he decided that there is no defect in our product.
Now, I want to know how can one justify the genuineness of the product only on the basis of photos without physical verification of product.
Even my various requests, no action has since been taken till date. The product is still in guarantee period.
Hence, I bring this situation to your attention as you have a good reputation in Indian Market.
I believe, I would get quick response from you for getting this problem solved.
Regards
Sunita Pahwa
D-71 4th Floor Suncity
Sector 54 Gurgaon Was this information helpful? | 
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