Sleepwell — Mattress defected issue not resolved yet

Address:

Yojna vihar delgi

Hi Sir,

We bought 2 mattress of sleepwell. But one mattress came out to be defected. (Its still in warranty). We called the customer care they told us to try rotating and flipping for 2 weeks. But It didn’t worked. They said some one will visit for investigation. But no one came for the visit. So we again called them they asked to share the pictures of the mattress. We did the same. They said they can’t replace it.
Can you please reach out to us asap. As its been 2 months of complaining and we haven’t received any help