| Address: | House No -156, Bajaj Colony Near Bajaj Farm House Indri, District-Karna, State- Haryana Pin-Code 132041, Karnal, Haryana |
I am writing to bring to your attention a concern regarding the Sleepwell mattress I purchased on February 10, 2023. I have been a satisfied Sleepwell customer for many years, and this recent experience has left me quite disappointed.
Upon unpacking and using the mattress, I noticed a significant issue - there is a noticeable and uncomfortable bubble on the surface of the mattress. This defect has made it impossible for me to enjoy a comfortable and restful night's sleep.
I have photographs of the mattress clearly showing the bubble in question for your reference.
I believe that Sleepwell is known for its high-quality products and excellent customer service, and I am hopeful that you will assist me in resolving this matter promptly. As a loyal customer, I value the brand's reputation and trust in its products.
I kindly request that you arrange for an inspection of the mattress and, if necessary, a replacement of this issue. Please let me know the steps I need to follow or any additional information you require from my end to expedite this process.
I understand that unforeseen issues can occur, and I appreciate your prompt attention to this matter. My aim is to continue enjoying the comfort and quality that Sleepwell mattresses are known for.
Thank you for your assistance, and I look forward to your prompt response to address this concern.
Sincerely,
Vikas Goyal
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