Sleepwell — online fraud

I placed an order for sleepwell contaour memory foam pillow on 04/02/2019, after placing my order and entering shipping details i made a payment of rs.2499 via visa debit card. The amount was deducted from my bank account but i got a "failed" "your transaction could not be processed" message from the website. My order was not placed but the amount was deducted from my bank account. I contacted both visa and indian overseas bank customer care services snd they confirmed that the amount was debited from my account and payment was made through the website. I contacted the customer care twice but they are not responsive, the just say we will call back and hang up. This was the first time i tried ordering from this website and i'm terribly disappointed. This is out right theft. I want my money back.
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