Sleepwell — Product return service issue/ refusal

We bought 2 sets of mattresses from Sleepwell store in Laxmi Nagar, Delhi in January 2024. The mattress size was bigger for our bed than expected and the mattresses were too soft to our comfort. We wanted to return them the same day, but the store owner refused to take them back stating the company will not allow return of the mattresses. The cover and the mattresses were intact. Using those mattresses despite complaining and requesting multiple times has caused physical pain like hip joint pain to some of my family members. Kindly help us sort this issue and return the mattresses at the earliest.