Sleepwell — Replacement mattress not received

On 03-rd Feb 2021 payment done for replacement mattress and frim sleepwell customer care I got information within 7 days from the payment date replacement mattress will be received
But still I have not received until 14-Dec-21
No information from Sleepwell regarding delay
Pls check and update ..

Details:

Complaint Number
162936
Complaint Date
[protected]:03 am
Customer Name
UMA SHANKAR

Time Status
[protected]:17 pm Shipped
[protected]:15 pm Invoiced
[protected]:15 pm Order placed
[protected]:48 am Payment link sent for differential amount
[protected]:59 am Complaint Settled - Product will be Upgraded
[protected]:30 pm Inspection Completed. Complaint found Genuine
[protected]:16 pm Allocated for inspection
[protected]:03 am Complaint Registered
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