Sleepwell — Second Hand/ Used /torned product delivered

Address:

Mohan Nagar

We have chronic back ache and neck issues so we thought to purchase a Sleepwell mattress as suggested by someone.

We bought two mattress of 78X36X5 size and the product delivered to us was an old, with torned fabric, and looks like used one.
We immediately called the dealer, shared pictures and videos with him and and he raised a complaint with Sleepwell to replace the mattresses on priority and asked us to use the mattresses untill we get the replacement.

We were still waiting for the replacement but as suggested by the dealer, we started using it and it gave us worst of the back ache with severe neck pain in a weeks time.

Now, since we were already struggling with the chronic back issues, so cannot use this product (not even the replacement) and needs our money back.

Could you please help and provide us the refund as it is deteriorating our health conditions further.

Thanks
Sachin