Sleepwell — Sleep well back support mattress spinetech

Hi
I bought a sleepwell back support mattress spinetech 10 days back. We bought it based on the features printed on the mattress price tag sheet and warranty sheet. As per the company claim it says that it has High resiliance layer for comfort but in a week usage I found my back muscles paining. It is not at all comfortable for body in sleeping posture. This is the reaction of all my family members.
Secondly the company claims that it has airmesh Fabric for Breathability. But the fact is that within 15 mins after going on the mattress our body can feel the heat released by the mattresses. It becomes hot.
As it was told and mentioned also that it has aerofirm layer for support and rebounded layer, I would like to just tell out experience that it is so hard that the top layer does not take the shape of the body. As if I am sleeping on a hard surface. So it's a false claim that the top memory foam layer take the shape of the back.
Now I have stopped sleeping on the mattress in fear of getting sick.
I request you to sort out my complaints or refund money. It is just lying on my house occupying one bed. Whenever I see it feel cheated.
When I am sending mail to customers care, their response is really horrible as if they just want to sell the product by making false claim and then sleep well.
I would like to know consumer can't get justice if they fall in prey of the seller false claim