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Sleepwell — sleepwell esteem - supportec (u) (n), unique serial no ilkiyvlm

I have purchased esteem - supportec (U) (N), unique serial no ilkiyvlm

I'm using the above-mentioned mattresses from last 15 days. Since 1'st day, we both are facing back pain problems.

I have contacted support regarding back pain problem the support person tell they don't provide any solution regarding it.

I have requested to exchange these mattresses with other comfortable mattresses. I will also pay my usages charges. But they don't provide me any solutions

Complaint Status


[Feb 17, 2020] Sleepwell customer support has been notified about the posted complaint.
Verified Support
Sleepwell Customer Care's response Feb 17, 2020
Dear Sir,

Good afternoon.

Please refer our warranty terms and conditions. The mattress can only be replaced if there is any manufacturing defect/deviation in the product.

Thanks,
Sleepwell Team.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Damaged with in warrantte time and seller is not attending the complaint.
Purchased in Dec 2018 at Koramangala shop in Bangalore.
Threads are coming out.

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