Sleepwell — SpineTech

Address:	No.8, Tharamani Road,, Baby Nagar, Velacherry, (Near Tata Consultancy Services), Chennai, Tamil Nadu 600042
Website:	sleepwell-athome.com

I have bought the SpineTech mattress from Royal Trading Centre Velachery on 27th Dec 2021.
I asked for a soft bed and he has suggested SpineTech which i bought for 30, 000. From Day 1 am having severe back pain. The Dealer misguidance has caused me mental pressure and physical pressure. I have been following with Sleepwell Customer Care around 10 day's still no proper response.
I want it to be refunded. I am not using the bed after 3rd day. When i spoke with the Dealer he is is not responding or the communication is utterly poor.
He is saying we have sent a object for 30, 000rs we cant do anything apart from that. Is this how Sleepwell responds?
Sleepwell Customer service Complaint Numbers - 203647, 204083.
Invoice Number - 2351
Please arrange a refund and take this bed ASAP