Sleepwell — Wrong Mattress Provided

I had purchased 2 sleepwell mattresses from Aavaran world Sleepwell studio Vadodara, 2 BN Chambers, Opposite Welcome Hotel, RC Dutt Road, Vadodara - 390007 ( Owner Mr. Jagdish Patel )

I went to company's showroom as I had faith in brand name and we have been sleepwell customers since ages.

My requirement SPECIFICALLY was "medium soft mattress" and I was shown Gen X 6 inch mattress.

I approved it but I was sent two GenX 1 mattresses instead for lesser price. I was told it has same quality only that it's thickness is 5 inch. I feel cheated that I was shown GenX2 which I tested, approved and was supplied GENX1 by your local dealer Aavaran ( Mr. Jagdish Patel )..

I'm sorry to say that Gen x 1 doesn't have the same quality . It is a firm mattress and completely different from Gen X 2 which I had approved.

Since that day I've been feeling mentally harassed by total indifference of sleepwell dealer and the showroom.

I'm shocked at the customer unfriendly behavior and indifference of sleepwell company. It is utter failure on part of Aavaran dealer Jagdish bhai who gave wrong information and gave the wrong product.

I intend to take this matter up very seriously as a customer. I request you therefore to immediately and urgently replace both my Gen X1 mattresses by Gen X 2 mattresses.

Immediate response and action needed by the company.

Naveen