Smashing Commerce — fake product - ultra-sonic-mosquito-rat-and-pest-repellent from smashing commerce

Website:

smashingcommerce.com

Issue Description:
The product appeared in an advertisement on Instagram was different than the one delivered to me. Even on the confirmation email picture of the product was same as advertised.
Some kind of cheap fake product is delivered. I sent the pictures comparing both to their customer care but they are saying functionality is same only look and feel is different. Trust me it is as different as a Square from Circle. There is no invoice, no instruction manual, no warranty card with the product. Product is delivered without any company packaging in a normal plastic sheet wrap.

Cutomer Care Support:
I have sent them 6-7 emails in past 5 days but they keep on repeating the same stuff instead of answering my queries also not commenting anything on money refund. Their Customer Care numbers are never answered.

[protected] — Monday to Saturday (9:00 am - 6:00 pm)
Everytime in email they share number of some Ankita Tyagi Madam (+91-[protected]) which also never works.
Emails Sent to [protected]@smashingcommerce.com and [protected]@smashingcommerce.com

Date of purchase:
Smashing Commerce order #G5JGNSDHDW (Which never reached me) and they re-ordered on my behalf on 17th Aug'18 New order #VAWM63BHJD.
Order tracking link suggest it started from Bhiwandi, Maharashtra. https://track.aftership.com/xpressbees/[protected]