Smr Infotech — Vouycher

I bought a voucher worth 9990rs/- for shopping, fooding, and holidaing in condition to i will not use this voucher in one year they are return all my money and i will return all my voucher to company., but now they are not replaing me and i call him back, they switch off d phone.
i wasn't intrested to bought voucher like this. they pressurise me and told me that this your axis bank credit card one assist service and compulsary to purchase. when i told him to reject this voucher they told me to pay 10000 penalty for canclation vocher
so please help in this matter
i also have all call recordings against smr infotech.