[Resolved]  Snapdeal — 2 months delay in replacing order

Address:

Mumbai City, Maharashtra

On 14th March 2014 I had placed an online order with Snapdeal . Snapdeal order reference [protected] for Rs 349.00. On 18th March I received the delivery however the wrong product was delivered to which I made a written as well as telecon complaint to arrange a replacement. Annoyingly the product was delivered only on the 12th of April and shockingly once again the wrong product was delivered. Frustrated at this point of time I called Snapdeal again and informed them about the issue and despite 3 reminders and their endless fake promises till date the product is with me. Can anyone help me out. I am frustrated beyond words and need either a placement of the right product or a refund of my money. This is my first time online shopping and being skeptical I decided to place an order or a small value. I feel relieved that I did so as I have lost all faith in online shopping and dont think I will ever want to use this channel again. A heads up to anyone who reads this. Snapdeal is extremely poor in their service and people should consider other companies than Snapdeal when it comes to online shopping.