[Resolved]  Snapdeal — almost three months over not received my product of amount 3660

Website:

snapdeal.com

This the the complain regarding the order no [protected] dated 20 july
Hello
On 20 july i have purchased online item (Triveni purple velvet saree) from snapdeal, i paid them cod. When i checked the item it was totally different fabric (Not velvet) so on the same day i gave request for return and refund
My return item was picked up by them on 27th july. On 9th august i got message from snapdeal that as your item does not meet our quality check
Guidelines they shipped it back to my original delivery address
As soon as i got the message i called in snapdeal customer care to stop the shipment, than they told me to send an email to [protected]@snapdeal.com
I did the same (Twice on 9th august) while in the same time item was delivered to my address and i cancelled it and returned
Now on 30th august someone called from snapdeal ph no [protected] (I think who had no proper information about cancellation) that if i cancelled the item i will get refund and cancelled the item by himself.
However more than two months over, now they are telling that my refund and replacement request has been cancelled. For last two months i had written more than 50 mails to [protected]@snapdeal.com, regarding my order that if they are unable to provide refund than send the original item to my address inspite of my dislike i am ready to accept it.. Because no option was left for me other than to accept the item but still they refused to send it and accused the customer that as if once item was refused by customer they will do nothing and denying to send it although they have taken money from me, so many excuses provided from their side
On the other hand sent repeated message that still i have refused to accept it and sent old awb number. Which is not true,
I am still ready to accept it as i paid an amount 3660
I have a question is it possible in india that someone paid an amount 3660 and nothing is provided on return. It is totally a cheating case
I want my item back as i had paid for it.