Snapdeal — Android phone: swipe ace strike

Address:

Bangalore, Karnataka, 560001

Based on the promises they made on Snapdeal website I have purchased a new Android (Swipe Ace Strike).

Contrary to the product specifications and details give on Snapdeal website I was highly disappointing that it was where nearer to quality what it was promised.

Just tried it for 2 days. Very bad quality product, overheating, very poor screen resolution, bad colors and quick battery drainage, charging time more than 24 hrs?

Decided return it and buy a better brand for same money with additional payment.

I placed return request (7-Day Return Guarantee) explaining the above issues. I got 3 calls from three different peoples promising to help me with the satisfactory resolution. I was also told that return pick has been initiated.

But on next day an ARROGANT person (Ritesh) claiming as a Chief of complaints departments telling that product cannot be returned and I must go to Customer Service Center etc...?

This really made me very unhappy and I tried all my best to convince him about their PROMISE "7-Day Easy Return Policy" if customer unhappy with product but he adamantly denied such there no such promise from them etc... and kept asking me to go to Service Centre etc ...?

Since it was a brand new and quality itself is that much, there is nothing that can be done by Service Center... make it better quality product.

So, this is only trick that Snapdeal is doing. Sell all the crap with great promises to thousands / lacs of innocent customers... grab their hard earned money.

It is like sitting in AC buildings and doing REMOTE ROBBERY and nothing else?

They even do not have the proper Grievance Address's mechanism.

Further, most horrible thing is our so called socially responsible elite HERO, AAMEER KHAN and his involvement with this kind fraudulent company?

So, forum owner may please take up the collective issue with AAMEER KHAN...make him realize that his so called social responsibility is at big stake, if not his reputation??

Very disappointed and pained consumer.

Thank you all and be safe from these fraudsters...