[Resolved] Snapdeal — Cancellation & non delivery of ordered item without giving any reason

Bhakti Chindarkar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400099
Website:	www.wsnapdeal.com

I ordered nutty california almonds 1kg on 20th october 2016 on cash on delivery basis. I received order confirmation & shipment dispatched sms on 21st october 2016. I was told that the shipment will reach me by 27th october 2016. Received sms again on 26th october that shipment could not be delivered & give your preferred date for delivery thru url which i did.
On 26th october 2016 night received sms that the order is cancelled.

My complaint is that i am not given any reason for order cancellation. I believe its advertisement tactics to only show cheap deals on newspapers to attract customers not not to sell them. I feel this is very bad business principal.

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Dec 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Snapdeal.com Customer Care's response Dear Bhakti Chindarkar,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Verified Support

Nov 04, 2016

Snapdeal.com Customer Care's response Dear Bhakti Chindarkar,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal