[Resolved]  Snapdeal — Cashback Reversed for a valid buy

Address:	400069
Website:	www.snapdeal.com

During unbox cashback sale I purchased Diamond Facial Kit vide Order no. [protected] dated 12.12.2016. Cashback was received on 28th Dec but again on 30th Dec they reversed the cashback with a message that "cashback of 200 has been reversed due to order cancellation".
On contacting customer care they said as contact number on delivery address was same for two orders only one order will be eligibl for cashback.
But in terms and condition it was mentioned that cashback is eligible once per user. (There is no where it is mentioned that once per contact number mentioned in delivery address). Once per user is defined as once per registered account with mobile number & email address.
Really they are playing with customers with loopholes in terms and condition. They knew they will do this thats why there was a provision in t&c that cashback will be given after 14 days i.e. there will not be chance of return of item with customer.

Serious & kind sincere effort is requested in this regard please.