[Resolved]  Snapdeal.com — 24 inch led tv refund

Address:403515

Hello concerned,

As usual, snapdeal customer service suck. A few days back i had ordered three led tvs together (Order id: [protected]). On delivery one of the unit was faulty. I had initiated a replacement, but after three days, my replacement request just disappeared and everything shows normal in my order list. What a bloody shame on snapdeal. You dont have a customer call center. The one which you have provided, states that against my mobile number there isn't any order existing. This is a joke.

I have, this time initiated a refund. If, one of the tvs cannot be refunded, you can take away all three of them.

Expect an immediate response, failing which, i will expose snapdeal and will later approach the consumer forum.

There does not seem any seriousness in the working by your team. All seem to lethargic.

Regards
Maria mendes
[protected]
[protected]
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Apr 26, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Mar 07, 2018
ancdef's response
how can i cancel the replacement request of a saree in snapdeal.com???
Verified Support
Mar 14, 2018
Snapdeal.com Customer Care's response
Dear John Mendes,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
Complaint comments 

Comments

I cant cancel my replacement request how can i do it ??
Snapdeal.com Customer Care's response, Mar 14, 2018
Verified Support
Dear Customer(ancdef),

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at help@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Mar 22, 2018
Verified Support
Dear Customer(ancdef),

We hope your concern is resolved. Please drop us an email at help@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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