Snapdeal.com — About defective product and they didn't replace and customer care executive call is not connected

Tufan kumar Mahato

Jul 13, 2021

Address:

PUTKI A TYPE COLONY, HOUSE NO-112, PO-KUSUNDA

Date of incident- 10/7/2021
Order ID: [protected]
Placed on 03 Jul, 2021

I bought an "AJRO DEAL BOYA BY-M1 MIC Condenser Microphone" that is defective I mentioned and I ordered for replacement but the currier boy didn't take return and saying that her phone is showing the external damage in currier boys phone and he returns back and saying that rescheduled and talk to customer care. I say to currier boy it may be internal damage because it doesn't work with any device neither with my phone nor with my pc or laptop.snapdeal wasting my time and delay and I try to call customer care executive but the call didn't connect to customer care executive and all the time a computerized call is connected.
I am very much upset with snapdeal they send defective piece and deny to replace.
please help..
I don't know what to do

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Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Snapdeal.com Customer Care's response Hi Tufan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Jul 14, 2021

Updated by Tufan kumar Mahato please don't bother me. please take your defective piece.
The rescheduled option does not work on the website nor in-app. I will send you pic of what problem I am facing. In "Select option " there is no option open to select so that I can proceed rescheduled option same problem happen in app after clicking rescheduled it take me to home page or buying page

Verified Support

Jul 15, 2021

Snapdeal.com Customer Care's response Dear Tufan,

We understand that you are facing an issue with your item and wish to return it. Our team has got in touch with you and requested you to send us the product manually to our warehouse.

Regards,
Team Snapdeal

Jul 16, 2021

Updated by Tufan kumar Mahato I never thought about snapdeal how bad is it. I never recommend anybody to buy a product through snapdeal. If possible, please refund my money back. please please don't waste anybody's time
please... please... please...please...