[Resolved] Snapdeal.com — About return product

ajaikumar.gbu

from Mumbai, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201204
Website:	national consumer helpline

This is to inform you that I Purchased a product (Lenovo BL 243 Lithium Ion Battery for Lenovo A7000/K3 Note), Order ID: [protected] (1 Item) on 27 Feb, 2017. The product delivered to me on 04 march 2017.But the product was not working at that time so I have made return request to snapdeal for pickup but the pickup was unsuccessful. I have made pickup request to snapdeal many times but pickup is not done till.the delhivery pick up courier boy mentioned wrong information (not reachable, not pick up ) on their website. The delhivery courier awb no. is[protected].the details are as follows:
Status / Scan Details
Status Type Status Status Date Remarks Location Updated by
For further details / clarification on the remarks / additional instructions please write to us at customer.support(at)delhivery.com
Cancelled Closed March 12, 2017, 12:05 a.m. Cancelled the pickup request Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Cancelled Canceled March 8, 2017, 4:28 p.m. Cancelled the pickup request Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 8, 2017, 10:04 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 7, 2017, 2:27 p.m. Consignee unavailable Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 7, 2017, 9:53 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 6, 2017, 6:07 p.m. Request for delayed pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 6, 2017, 10:23 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 5, 2017, 2:26 p.m. Consignee unavailable Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 5, 2017, 10:35 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Open March 4, 2017, 3:52 p.m. Received soft data for consignment. Lucknow_Hub (Uttar Pradesh) Delhivery

I also complained in national consumer helpline with docket no. 204475. please help me as soon as possible so that this pick up occur.
With regards/
Ajai Kumar
Mobile No-[protected]
Order ID: [protected]
Complaint No: 40468403

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May 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2017

Snapdeal.com Customer Care's response Dear Ajaikumar.gbu,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal