[Resolved]  Snapdeal.com — Account suspended! !!

Website:

Snapdeal is an online shopping portal

Dear Mr Kunal Bahl,

Sorry to bother you but this requires your attention as things at Snapdeal are being run in the most pathetic way. Not sure how many such customers must be in such an embarrassing situation.

Seems my account has been suspended because I had returned few items.

Just wanted to understand

1) Is that not the convenience one should have for online shopping? How can you expect things to be first time right which does not happen even if you go to any retail outlet in person?
2) Why was there no mail intimation warning a customer of the consequences?
3) Why don't you have a threshold for returns beyond which you can charge the customer for delivery & return till the next successful goods acceptance?
4) Have you checked the content of the mail which talks the account getting suspended? It was very rude to say the least ! !
5) How can you block an account without prior intimation? Is there no governance observed?

This is really disappointing. Please be rest assured this experience will be reported to media/legal/public forums/consumer court.

Regards,
Dhanapandian B