[Resolved] Snapdeal.com — Account suspended | |||||
Sorry to bother you but this requires your attention as things at snapdeal are being run in the most pathetic way. Not sure how many such customers must be in such an embarrassing situation. Seems my account has been suspended because i had returned few items. Just wanted to understand 1) is that not the convenience one should have for online shopping? How can you expect things to be first time right which does not happen even if you go to any retail outlet in person? 2) why was there no mail intimation warning a customer of the consequences? 3) why don't you have a threshold for returns beyond which you can charge the customer for delivery & return till the next successful goods acceptance? 4) have you checked the content of the mail which talks the account getting suspended? It was very rude to say the least!! 5) how can you block an account without prior intimation? Is there no governance observed? This is really disappointing. Please be rest assured this experience will be reported to media/legal/public forums/consumer court. Was this information helpful? | |||||
Jul 3, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jun 01, 2017 Snapdeal.com Customer Care's response Dear Nik00007, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal Verified Support Jun 02, 2017 Snapdeal.com Customer Care's response Dear Nik00007, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards, Team Snapdeal | |||||
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