[Resolved]  Snapdeal.com — Against non replacement of defective handset

Address:	Hamirpur, Himachal Pradesh, 177001
Website:	snapdeal.com

I have purchased a mobile hand set (Karbonn quattro L50 HD priced at Rs 5970/-) from snapdeal on 12th sep.2016.As i unboxed the courier the hanset was defective, it was having startup problem.Then same day i generate a replacement request on my snapdeal account and they suggested me to visit the nearest service center first and asked them for DOA(dead on arrival) certificate then only we give replacement. I followed the same instructions given by snapdeal customer care executive. Then the person of service center said u have to submit the handset first and within 15 days they will provide me DOA certificate .Then i called the snapdeal customer care executive named as (Manpreet) and she suggested me to do same . So i submit the handset on 15th sept. 2016 and take DOA certificate on 28th sept. 2016 and on same day 28th sept. 2016 i uploaded the certificate to snapdeal website.But still they do not provide me any replacement And now when i called customer care to provide replacement then they said to send the defective handset first which is not possible as it is already submitted to service center as directed by customer care executive (Manpreet) of snapdeal And every time i called them they said please wait your problem will solved in 24 -48 hours but now 5 months have passed . Sometimes they said your DOA certificate is expired . Even i also spend more then Rs 1000 to make calls customer care . But no action taken by them . As i suffered from great physical as well as mental harrasement . So i requested to consumer board please do some needful help to solve this matter . And my contact details are [protected].