Snapdeal.com — Air cooler with manufacturing defect

Address:New Delhi, Delhi
Website:www.snapdeal.com

I purchased a Maharaja Whiteline 45 litre atlanto desert cooler for rs 8845 on 8th of April, 2016 under order no [protected]. the cooler was received on 14th April, 2016 and was with manufacturing defect. I immediately called to Customer care of Snapdeal and requested for replacement under complaint no 22195262 and have not received cooler so far. Simultaneously i was asking for 50% compensation of total value of the product. I am continuously talking to CC on daily basis and nothing has happened so far. In this process I have also lost lot of money over phone calls and time.
Also I have purchased this cooler on credit card and for which I am also paying interest. My family is dying in heat and snapdeal has no concern regarding this.
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Pawan( pawan1313),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
You are just making me fool of me and kept my money from 8th of April, 2016. Neither I received the product from you people and there is no concrete things regarding the 50% compensation of the total value of the product.

Provide me the compensation ASAP.
Dear Pawan( pawan1313),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
I have heard nothing from you people and you have now taken considerable amount of time. Things will get bad to worse and take it for granted.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information