[Resolved] Snapdeal.com — Amount not refunded yet | |||||
From Snapdeal, I ordered ( Order No. - [protected]) for a sewing machine, model - Usha wonder stitch electric sewing machine, on 26.10.2016, and an amount of Rs. 11, 084/- was debited from my account as the payment for the above mentioned product. Within half an hour I cancelled the order. Immediately, your Snapdeal website showed that the order was cancelled and amount refunded and credited to the same bank account. But, the amount is not credited till this time, though the status in the site shows, it was already credited. I do not know what is happening? Here, I have to mention that, on 27 Oct., 2016, two days after my first order, I again ordered for the same model sewing machine (Order No. - [protected] and Suborder No. [protected] and product worth Rs. 11, 384/-) - along with an MDI Multicolour Rice light worth Rs.617/- ( Order No. [protected]). Immediately, I cancelled the order of MDI Multicolour, and the got the amount of Rs.617/- credited to my account. While the amount Rs.617/- was immediately refunded and credited back, the amount of Rs. 11, 084/- (for the order I placed on 26 Oct., 2016 ) for Sewing machine is not refunded yet. But, in the 'My orders' the status shows it is showing amount refunded. When this amount (Rs.11, 084) will be refunded? I am mentioning again that you have also debited Rs. 11, 384/- on 27 Oct., 2016, for my second order of the same model o[censored]sha sewing machine. I am not able to digest why the amount for cancelled order is not refunded yet, while the status shows it is refunded. PLEASE REFUND THE AMOUNT OF RS. 11, 084/- for cancelled item of sewing machine. And, deliver the item, against the second order (for which a separate amount of Rs. 11, 384/- was taken by you) immediately. Please give a peace of mind on this Diwali time by solving the above issues. Thank you. G Manivannan (Phone no. [protected]) A-405, Roopam apartments, Vadakkupattu Main Road, Medavakkam, Chennai - 600100. TamilNadu Was this information helpful? | |||||
Dec 2, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 29, 2016 Snapdeal.com Customer Care's response Dear Ganesh Manivannan, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 02, 2016 Snapdeal.com Customer Care's response Dear Ganesh Manivannan, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
Add a Comment | |||||
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Post your Comment