I purchased an apple magsafe power adaptor on snapdeal in oct19. This product has stopped working. As per apple policy, accessories like power adaptors are covered under a global 1 year warranty and hence this product is eligible for replacement.
I reached out to snapdeal with the original invoice copy + photo of original box of the product (With bar code and serial number) and they asked me to visit an apple service centre.
I have carried the product, invoice and original box to apple authorised service centre for replacement, however, they are unable to verify the product's serial number with apple's records. It is standard practice to verify apple product's serial number against apple records. Anyone can do this online on apple website as well. I have tried myself and indeed, this product's serial number can not be verified on apple website.
Since apple service centre can not trace serial number, they are unable to help and hence have said that the product can therefore be replaced only by the “point of purchase”
I have gone back to snap deal multiple times for resolution of the issue, however, like a stuck tape recorder, they keep repeating the same thing - "your purchase has a manufacturer warranty which requires you to visit apple service center if you face any issues with your item".
Its a shame as either snapdeal is not interested in protecting / servicing its customers or they have sold me a fake product Was this information helpful? | 
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