Snapdeal.com — Asus zenfone max

Address:	Gurgaon, Haryana, 201005
Website:	snapdeal.com

I orderedasus zenfone max zc550kl (16 gb, quad-core) with order id. [protected] on 25th june 2014. just after 5 minute of ordering. i cancelled my order. snapdeal says they refunded immidiatly after cancellation. but its been & days and i didnt get any refund in my account. i complained 4 times with reference no. 25668038, 25670017, 25708625.
I called the customer care 11 times too, they tell me everytime the different thing. first time they tell me its a technical problem with their account, second time they tell me to check it in my account, third time they tell me that they are gonna initiate my refund again. i am feeling lost because its about 10k money and i am not getting any satisfied answer from snapdeal.