[Resolved] Snapdeal.com — Asus Zenfone Max

Samiksha Kapoor Rawal

from Jaipur, Rajasthan

Address:	New Delhi, Delhi, 110087
Website:	Snapdeal.com

I paid rs 7650 on12-10-16 for mobile under offer and recieved a cheap chinese mobile on 16-10-16. It is 28-10-16, snapdeal has not replaced my product i had paid for. I feel like cheated. They have made many false promises. But nothing has been done yet. I am fedup with them. Wanna sue them for compensation as well for the stress they have given.
Samiksha kapoor

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Nov 28, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Snapdeal.com Customer Care's response Dear Sa Samiksha Kapoor Rawal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 28, 2016

Updated by Samiksha Kapoor Rawal I bought asus zenfone max(FOR WHICH I HAD TO SUFFER AND REGISTERED COMPLAINT ABOVE) under an offer which was pinnaclz vr hearset for free. After recieving asus zenfone I had recieved a redemption code so that I can avail offer and I redeemed it before 25th oct 2016. But the courier company failed to deliver it to the address. On asking customer care executive replied that it is far from their office and I tried contacting JV express courier company located in Dwarka which is not so far from the delivery address(cyber city, Gurgaon), I had already recieved many products from snapdeal on the same address. JV express number was always busy, so could never reach them and they never tried calling me up. I was assured by snapdeal customer care that it will be delivered to me on the same address. Inspite of delivering they returned to snapdeal without contacting me. Now snapdeal says the redemption coupon got expired so we can't reissue. But I bought asus zenfone max because i had to avail this product for free.
I want that freebie which costs Rs 500 as its my right. Kindly take a valid action so that I can develop faith here.
Thanks
I am attaching a screenshot of the order.
I paid Rs 49 in addition to redemption amount which was later refunded. But i want my freebie
Order number [protected]

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear Samiksha Kapoor Rawal,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal