[Resolved]  Snapdeal.com — bathla ironing table x-press ace

Dec 18, 2016

Updated by Gundeep Kaur This is regarding order number [protected], Bathla Ironing Table X-Press ACE (Price= 2914) was delivered on 28th Nov 2016 and I requested to return the product as it was defective.The product was picked up by VulcanXpress private limited on 5 Dec 2016 and the tracking number was AWB R[protected]. I have been calling Snapdeal customer care regularly to inform them regarding the pickup of the product and I had sent the reverse pick up acknowledgement slip issued by the courier service as an attachment on 6th Dec 2016 at [protected]@snapdeal.com but none of customer care executives are helping me out regarding the same. Till today snapdeal is not able to update its database regarding the pick up and they have closed the return request although the product was already picked up well in time. Its extremely disappointing and mere wastage of time and money calling everyday at snapdeal customer care ([protected]) that such a reputed online shopping site has a poor service and staff who are not even updated about the mails and the status of the delivered products. My phone calls were kept on hold for more than 40 min almost every day and the customer care executives keep promising that they will resolve the problem but they are not at all bothered about others grievances.
I have even received an SMS from VulcanXpress Limited that they have picked up the product but whats the current status of the product, snapdeal is not at all able to track it. Though the product was picked up well in time by the courier service, snapdeal didn't update the status of the product inspite of several reminders by me to the customer care executives by calling everyday. If snapdeal can't even track its orders timely, why does it say that it follows 15-day easy returns policy??? Its been more than 15 days I have been following this case. The poor services offered by snapdeal have mentally harassed me as the customer services wing is customer torture and dissatisfaction wing.

Snapdeal is a complete fraud site and cheating me, they have blocked by money and not responding to my mails and phone calls.