[Resolved] Snapdeal.com — Blank box in place of ipod touch

shiva_dixit

from Gurgaon, Haryana

Address:	122001
Website:	snapdeal.com

I order an apple ipod touch from snapdeal.
When i open the box there was only blank box inside the packaging.
I received blank box in place of i pod touch. When i inform snapdeal regarding this issue they denied for refund now i lost my money.
And snapdeal not taking any action they simply denied for refund and blocked my snapdeal account as well.

Can any one help me in this issue.

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Jul 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Snapdeal.com Customer Care's response Dear shiva_dixit,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

Jun 09, 2017

Updated by shiva_dixit Hello,

This email is regarding my previous email which was sent to Sanpdeal help-desk on 30th May, 2017. I asked you the proper explanation why my refund was denied and what internal checks you have made with my Snapdeal account.

I already mentioned my complete transaction details which was made in my account with proper justifications and expecting your reply accordingly. But Snapdeal didn't think me as an important customer and haven't replied to my email yet.

Please find below the proper justifications which I made earlier in my previous email.

As per my Snapdeal account history I have 3 orders inn my account. One is cancelled before delivery due to late delivery/ shipment, Second one was fulfilled and I am satisfied with that, and now the third one where I have received the blank box of the product (iPod Touch 32 GB), I am claiming the refund for that.

Please help me with the refund which I was committed by one of your floor supervisor on 29th May, 2017 over the call. You can check the call records regarding this if necessary.

I'm sending this email again and expecting the response now. Hence, request you to resolve the issue as soon as possible.

Order ID: [protected]

Thanks & Regards

Shivakant Dixit

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Comments

shiva_dixit

from Gurgaon, Haryana

Hello,

This email is regarding my previous email which was sent to Sanpdeal help-desk on 30th May, 2017. I asked you the proper explanation why my refund was denied and what internal checks you have made with my Snapdeal account.

I already mentioned my complete transaction details which was made in my account with proper justifications and expecting your reply accordingly. But Snapdeal didn't think me as an important customer and haven't replied to my email yet.

Please find below the proper justifications which I made earlier in my previous email.

As per my Snapdeal account history I have 3 orders inn my account. One is cancelled before delivery due to late delivery/ shipment, Second one was fulfilled and I am satisfied with that, and now the third one where I have received the blank box of the product (iPod Touch 32 GB), I am claiming the refund for that.

Please help me with the refund which I was committed by one of your floor supervisor on 29th May, 2017 over the call. You can check the call records regarding this if necessary.

I'm sending this email again and expecting the response now. Hence, request you to resolve the issue as soon as possible.

Order ID: [protected]

Thanks & Regards

Shivakant Dixit

Snapdeal.com Customer Care's response, Jun 17, 2017

Verified Support

Dear shiva_dixit,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal