Snapdeal.com — Cheating by snapdeal

Address:	560037
Website:	Snapdeal.com

With referecne to the Order number [protected] i had purchased a OBI worldphone through Snapdeal.
and it was delivered to me on 5th may 2016.Howeveri noticed that there was a problm with the speaker
and the voice was not clear.
So i decided to return the product, and i initiated a returnthrough Snapdeal.Immditely i recieved a call
from Snapdeal and was told that a engineer would visit my place and verify the Phone.
After couple of days, the engineer visited and checked the Phone aand issue a confirmation that indeed there
was a problem with the phone.

Even after the engineer i have not recieved any repsonsefrom Snapdeal.Latter i call the customer care
and checkd the status, and was told that shortly a pick wpuld be arranged but they ended up sending up amail that i should
go to service center for repair.

No my question is i hav purchased a brand new phone, if the phone is defective, why should i get the phone
repaired.am i not entitled to get my money back.

DONT YOU THINK THE ENTIRE DEFINATION OF ONLINE SHOPIING IS GETTING DEFEATED, when you harass
a customer by not initiating a refund for defective product.

Iam definately filing a case with the Consumer court agaonst Snap deal.Thia is cheating by Snapdeal.