Snapdeal.com — Complain about refund and faulty product

Address:New Delhi, Delhi, 110041
Website:www.snapdeal.com

Name - neeraj saxena my contact no.-[protected].
My order no-[protected] xolo era x black.
Invoice no.-sc1f2b/16-17/28631
Sub order no-[protected]

Subject:- complain about refund and faulty product

Dear sir my product was delivered to me on 14/5/2016 and i have used my product and found that product is faulty some time touch not working while open text window and this regarding i have submitted complain on 16/5/2016 and 17/5/2016 your engineer visit my place and out my product and he found that faulty my product but he is not provide me job sheet, after that i again request for revisit your engineer and you engineer visit on 23/5/2016 and fount again faulty product and he mention in job sheet and provide me job sheet, after that your executive ([protected]) call me and said to me that your product is ok no faulty. What is wrong going on with me. Why do you make fake commitment. I am your consumer since 1 year so you should not do this type of miss-happening with me.
If you did not take any action on my complain so i need to go to consumer forum and i will file case against you.

Thanks & regards
Your valuable consumer
Neeraj saxena
+2 photos
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear [protected]@,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
Please Snap Deal Take Action immediately Other Wise I Post The Comment On Social Sites.
Dear [protected]@,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information