Snapdeal.com — Complain no. 04 — refund refused by snapdeal for defective product

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

This is to bring to your noice that I had ordered  Kingston 32GB Micro SD Card Class 10 with adatpter with Snapdeal dated 07th September 2015 Order no. [protected] for Rs.698/- and this card was damaged and was giving error message damaged card when inserted in the phone so I raised a complaint (complain no.[protected] and asked for refund. Snapdeal arranged for reverse pickup (tracking No.[protected] and that bag was collected from my address that was registered by JV Express.

There was no refund made for this product only initiation refund initiation mails received.
So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Prithi on 16th September and lot other representives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said he has already initiated the refund for ticket no. 07496711 and even stated that i dont have to call back.

Snapdeal has only been sending fake initiation mails but not refunding the money.

I spent lot of my money contacting on call centre chargeable number [protected] (can provide proof of each and every conversation had) but its useless. I even put this on facebook ang twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on [protected]@snapdeal.com and also CEO Mr. Kunal Bahl on [protected]@snapdeal.com and kunal.[protected]@snapdeal.com but still he dint helped. They say they cant refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they can't provide refund and my complaint is not geniune?? Why my product is not sent back to me as I have paid for it?? Why snapdeal is cheating the buyers??

They have blocked my account and are not regarding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got damaged product and how they can refuse my refund and how they can say customer is fake and backlist a customer without giving a refund?? Finance team is blocking my refund everytime.

Please help me to get my refund of Rs.698/-