| Address: | New Delhi, Delhi, 110014 |
| Website: | snapdeal.com |
Had the worst ever online shopping experience ever.
I was to get my product i.e. Logitech X50 Bluetooth Speakers b/w 7th to 9th March, 2016 though it is 11th March, 2016 and I still haven't received the product. The complaint has been registered from my side thrice already namely Wednesday through Friday i.e. today morning. The complaint number being[protected].
All the four representatives that I have had the "OPPORTUNITY" to deal with namely, Jayanth, Mridula, etc have all been repeating the same lines like tape recorder– "Ma'am we understand your problem. We will mark your complaint on High Priority to the seniors and you will receive a call as we keep the phone down." Guess what's happened, except for a feedback call once I have not received any call from any backend team member or supervisor at all.
The gift was supposed to be a birthday gift and the birthday is well over now, thanks to you guys and your efficient and impeccable services the gift seems nowhere in the scene even now.
Not only was the surprise spoiled thanks to you guys but I have also subjected to false assurances also for the past three days. The representatives repeating the same line– “Ma’am you will receive the order today maximum by 3 PM.”
The number given to me by one of your representatives for the courier provider was– [protected]. Now will you please stop making a fool out of your customers please!! For one, the product was to be delivered in Delhi and the number given is of some other state only, and two, the number has been switched off since ages.
Wow!! Thanks a ton for such prompt delivery services and subjecting me to such mental agony.
It was the first time I had ordered a product from you site Mr Rohit Bansal and Mr Kunal Bahl, and they say first impression last forever. And trust you have totally, completely and without an inch of doubt spoiled it for me. It may not matter to you to lose one customer when you have thousands, trust me continue such practice and such impeccable service and you would gradually loose all. Cause I for sure will not be recommending it to anyone ever.
Please feel free to contact me in case you need any more elaboration cause I have plenty more to say but unfortunately I'm short of time today.
Regards
Divya Prakash
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