Snapdeal.com — Crescent 3 door wardrobe in damaged condition

CA Dinesh Kumar Yadav

from Mumbai, Maharashtra

Address:	Wardha, Maharashtra, 442001
Website:	snapdeal.com

Order ID [protected] dated 17.10.15
Product : Crescent 3 Door Wardrobe
Delivery Date : 31.10.2015
Damaged Product : In this Wardrobe all three doors found broken.
Complaint Ticket Id: 11311157 date 01.11.2015

I recd a reply from SNAPDEAL:

"Your item cannot be picked up as your address lies outside our serviceable area. Please send it to our address as mentioned below via any national courier: Building K1, Gala No-3 To 10 Sagar Warehousing, Ova"

We will also refund the courier charges in your FreeCharge Account."

But courier charges will be 24000/-. Why should I block my huge money to useless Freecharge Account.

If SNAPDEAL deliver the product at my address, why they are not arranging reverse pickup.

First SANPDEAL deliver the damaged product and insist buyer to bear the all troubles instead of providing fare solution.

Is it business policy?

Pl help to protest me for my rights.

Regards
Dinesh Kumar Yadav
[protected]

+1 photos

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear CA Dinesh Kumar Yadav,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear CA Dinesh Kumar Yadav,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal