[Resolved] Snapdeal.com — Damaged product delivery of murphy y750 dry iron

lalu078

from Bengaluru, Karnataka

Address:	560037
Website:	Snapdeal.com

Sir on march 9 i placed order of murphy y750 dry iron and paid online of rs 269 with order id [protected]. I was delivered a damaged product on 11th march and immediately i raised refund request and pick up guy came at 12th march but unfortunately due to some emergency i was unable to attend him and i rescheduled the pick up for return of the product on 16 th march. But on the later date i got the message but nobody came to pick it up on the date and they simply close the ticket. I tried to call their customer care service but nothing happened. They simply tell me to help but nobody helped to pick it up.

So please look into the matter and arrange the return and refund of the product.

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Apr 21, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Snapdeal.com Customer Care's response Dear lalu078,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Mar 20, 2017

Updated by lalu078 Thanks for the assurance but i didn't get any response from your team. Can you please arrange quick pick up for damaged item. I am getting frustrated with your service team.

Thanks

Verified Support

Mar 21, 2017

Snapdeal.com Customer Care's response Dear lalu078,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal